Cykelworkshop: Designing a Digital Ecosystem for Bicycle Repair Management

Transforming a fragmented, paper-based bicycle repair industry into a transparent digital service connecting cyclists and mechanics.

Quick Facts

Role:

Lead UX Designer

Duration:

12 Weeks

Team:

Solo Project

Responsibilities

UX Research

UX Research

Product Strategy

UX/UI Design

Service Design

Information Architecture

Prototyping

Design System

The Problem

The Challenge:

The bicycle repair industry relies heavily on manual processes.

Opportunity:

How might we create a digital ecosystem that simplifies repair management while preserving the workflow mechanics already depend on?

Understanding the Industry

Research & Discovery: To understand the repair ecosystem, I conducted contextual interviews with bicycle mechanics and analyzed existing workflows inside local repair shops.

Research Methods:

Contextual Inquiry
Stakeholder Interviews
Workflow Observation
Competitive Analysis
Survey Research

Research Methods:

Contextual Inquiry
Stakeholder Interviews
Workflow Observation
Competitive Analysis
Survey Research

Key Findings:

Finding 1

Mechanics spend significant time managing paperwork rather than repairing bicycles.

Finding 2

Customers experience anxiety due to lack of repair transparency.

Finding 3

Repair shops are highly resistant to complex software solutions.

Finding 4

Digital solutions must adapt to existing workflows—not force workflow changes

Personas

Design Principles

Designing for Real-World Constraints

Research revealed a critical insight: Mechanics often operate with dirty hands, limited attention, and little patience for complex interfaces.

Designing for Real-World Constraints

Research revealed a critical insight: Mechanics often operate with dirty hands, limited attention, and little patience for complex interfaces.